TERMS AND CONDITIONS 

AGREEMENT

Prior to purchase, the buyer must approve of our terms and condition of trade and is encouraged to review these. The trade agreement is concluded between BUGIstudio and the buyer when you have chosen "purchase" on the website.

Contact  Infomation

BUGIstudio

Gustav Johannsens vej 5

DK-2000 Frederiksberg

Denmark

mail: shop@bugistudio.com

ph:   +45 70227872

CVR15128402

PRICES

All prices in BUGIstudio are incl. 25% VAT and in Danish Kroner (DKK), where nothing else is mentioned. All prices are exclusive of shipping fee.

Shipping and shipping fee can be seen at time of purchase. In addition, there are no additional fees.

Prices are valid only in Denmark, excl. Faroe Islands and Greenland.

Prices are not applicable in case of :

• Delivery failure.

• Tax changes.

• Sold items and printing errors.

• The color of the image may be due to lighting conditions and display setting different from the actual color.

• Placement of print may vary slightly when buying more of one's products, as all is handwork.

The stated price at the time of order is the price applicable on purchase.

PAYMENT

You can choose to pay with Dankort or eDankort, MasterCard, Visa and MobilePay.

If you don’t have a Dankort, please contact us via email, so you can make a bank transfer to our bank account number 8113 - 1296703.

When paying by card, the amount will only be deducted when the product is shipped.

In case of payment by bank transfer, production of the item will begin only after payment has been received.

Our payment system

Our card payment is made by QuickPay and PBS. Card payment takes place 100% SSL encrypted.Payment through QuickPay ensures anonymity and protection against card transactions being intercepted or traced. BUGI.dk  does not have access to data on your payment card.The agreement with PBS gives you confidence as a buyer.PBS has reviewed BUGIstudio - both company and webshop - before they have accepted Dankort payment at this webshop.

Use of card as payment

We recommend card payment on purchase at BUGIstudio. This is the cheapest, fastest and most secure payment method.As a buyer, you are fully protected and the bank knows that no amount is deducted if you have not bought anything.When paying by card, you will be redirected to a separate payment page at QuickPay, where you will enter your payment information after your order has been shipped.The payment page at QuickPay is SSL-encrypted and therefore secure and certified by PBS. By properly completing payment, you will see a receipt page showing the amount, order number and payment identification.The amount will be deducted from your account when the item is shipped.

DELIVERY TIME

Since all our products are made specially for the buyer and printed after ordering, our normal delivery time is between 7-14 working days after ordering.If the basic products are out of stock or there are delays with our subcontractors, we will contact the buyer within 1-4 business days via email and notify about when we expect to deliver the finished products.We will of course do everything we can to get the goods produced as soon as possible.

SHIPPING

BUGI.dk delivers to addresses in Denmark. There are options on the website for different forms of delivery, PostNord, GLS, DAO etc., which you choose for purchase. Shipping and shipping prices are the same for all items, but different depending on the supplier, package shop or home delivery.

It is important that you, as a buyer upon receiving/collecting, ensure that the product is not damaged. After receiving, the buyer is responsible for the item.

Any delays due to the shipping company, BUGIstudio can not be held responsible. If the product is not delivered under some conditions, buyer is welcome to contact us shop@bugistudio.com. After contacting the shipping company, we will send a new product to buyer.

CANCELLATION

When ordering customized items at BUGIstudio, you agree that we can start customizing / manufacturing the item immediately after you have received an order confirmation, but we will always send a file for approval before we print your order. Because the product is customized, it means that you have no right of withdrawal when the order has been delivered, under section 18 (4) of the Consumer Agreement Act. 

If the manufacturing/customising of product is not as per your expectations after you have received an order confirmation, you are most welcome to cancel the product before it is printed. In this regard, it is a requirement that your request of cancellation has come to BUGIstudio before manufacturing has started.

For items that are not customized with your own words, text or names, the general cancellation right is valid for 14 days after receiving of your item.

The cancellation period expires 14 days after the day you received your item or you receive the last item in physical possession when it comes to an agreement on multiple items ordered in one order and delivered individually.

Return

You must send your order back to us without any delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs associated with the return of the item, also the risk on the item till the time of delivery.

The condition of the product when you return it

You are liable for any deterioration of the value of the item, if anything has been done other than to understand and determine the nature, characteristics and manner of the item. In other words, you can try the product in the same way as if you tried it in a physical store, but you should not take it for real use.

If the product is tested in addition to what is described above, we consider the one used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned, depending on the product’s commercial value.

Reimbursement 

If you regret your purchase, you will receive the amount you have paid back to us. In the case of a deterioration you are liable for, this purchase amount will be deducted.

If your cancellation is on right time, we will refund all payments received from you, including delivery costs, without any delay and in any case within 14 days from the date of request of your decision to withdraw this agreement. We make such a refund with the same method of payment that you used for the original transaction, unless you explicitly agreed otherwise.

We can withhold the refund until we have received the return, unless you have submitted documentation before returning it.

If you regret the purchase, the item must be sent to:

BUGIstudio

Gustav Johannsens Vej 5

DK-2000 Frederiksberg

COMPLAINTS

According to the Purchasing Act, there is a 24 month warranty on all goods. The right of claim means that you as a buyer can complain about defects in the product that has occurred for up to 24 months after the purchase. These defects must not be due to improper use of the product or any other harmful effects that has caused the defect. You must write us within a reasonable time after you have identified the defect. If mentioned within two months after the defect has been discovered, the complaint will be accepted fair.

Information about complain options

If you want to complain about your purchase, please contact shop@BUGIstudio.com.If we fail to find a solution, you can file a complaint with the relevant board in the area if the conditions for this are met.

A complaint about a product or service purchased from us may be submitted to the Competition and Consumer Agency Center for Complaint Solutions, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaint Solutions via www.forbrug.dk. The EU Commission's online complaint portal can also be used for lodging a complaint. This is especially relevant if you are a resident of another EU country. Complaints are submitted here - https://ec.europa.eu/odr. When submitting a complaint please state our e-mail shopbugistudio.com.

Return

When you shop at BUGIstudio.com, you have a course of  24 months of warranty. This means that you can either get the item repaired, exchanged, the money back or refusal in the price, depending on the specific situation. This, of course, means that the complaint is justified and that the defect has not arisen due to incorrect use of the product or other damaging behavior.

It must be mentioned within a reasonable time after you have discovered the defect of the item. If mentioned within two months after the defect has been discovered, the complaint will be considered timely.We refund reasonable shipping costs that you may have when returning the item when the complaint is done.
When you want to return a product, it must be submitted to our address:

BUGIstudio.dk, Gustav Johannsens vej 5, DK-2000.

When you return the item, please provide a description of the defect and documentation for the purchase, if any. in the form of the invoice.

Note! We do not receive packages sent per. demand or the like.

Keep in mind that the item must always be returned in proper packaging and save a receipt for shipping so that we can refund your shipping costs.

PRIVACY POLICY

All personal information, data or images sent to BUGIstudio are confidential and are not disclosed to others. We only record your personal information for the purpose of delivering the item to you.The information is kept safe and unavailable to others.Our website and shopping bag are based on the use of cookies. Cookies can always be deleted when desired.